As a guest at Arpana, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout. Please be aware of the following policies:
Tax policy
All room rates are subject to 10% service charge and 11% VAT.
Taxi service
Reliability of taxi services has been impacted by seasonality, peak timings, weather conditions, and strikes in the past. Please consider private transfer or car rental service and feel free to contact us for further information and help.
Check-in
From 15:00
Check-out
Until 12:00
Children and extra beds
Children under 2 years old enjoy complimentary stay and meals at Arpana. Children between 3 and 11 years old receive a 50% discount on the published rate for breakfast. The hotel treats guests 12 years old and over as adults and may charge extra fees accordingly. Guests can request additional cots at no extra cost, subject to availability.
Drone use
Kindly note that Arpana has been identified as a no-fly zone by Indonesia Civil Aviation. Therefore, drones are prohibited by law around the premises and may be confiscated by authorities if seen in use, unless the required Indonesia Civil Aviation permits are obtained.
Cancellation/prepayment
Please refer to the terms and conditions of the required rate for the relevant cancellation and payment policy.
Pets
For the comfort and safety of all guests, pets are not permitted.
Smoking
Please be informed that no smoking in bedroom areas.
ID policy upon check-in
All guests including children staying at Arpana are required to present original valid identification upon check-in, which may either be a passport, KITAS/KITAP, or national ID.
Credit cards
All major credit cards are accepted and a valid credit card is required upon check in.
Contact
Please contact our guest experience team for additional information on these policies.
Filming and photography
Filming and photography at Arpana require a permit when professional cameras are used, which should be requested at least 48 hours in advance. If you have any questions, please contact us.
